Customer Support Representative

Company: Authentic Consumer Products

Job Responsibilities

• Handle customer inquiries, complaints, and feedback via phone, email, and social media
• Provide accurate product information, order status, and after-sales support
• Maintain a positive, empathetic, and professional attitude toward customers
• Ensure prompt and effective resolution of customer issues
• Maintain customer interaction records and prepare regular reports
• Coordinate with sales, distribution, and warehouse teams to resolve delivery/service issues
• Assist in improving overall customer experience through feedback and insights

Employment Status

• Full-time

Educational Requirements

• Bachelor’s degree in any discipline (preferably Business, Marketing, or Communication)
• Preference to candidates from reputed institutions

Experience Requirements

• 1 to 3 years of experience in a similar role
• Freshers with excellent communication skills are encouraged to apply

Additional Requirements

• Both males and females are encouraged to apply
• Excellent communication skills in Bangla and English
• Good listening and problem-solving abilities
• Proficient in MS Office (Excel and Word especially)
• Experience in CRM software is a plus
• Ability to remain calm and polite under pressure
• Customer-focused, patient, and detail-oriented

Job Location

• Head Office, Chayabithi, Savar

Salary

• Negotiable

Compensation & Other Benefits

• Mobile bill
• Provident fund
• Yearly salary review
• Two festival bonuses
• Other benefits as per company policy